Frequently Asked Questions

Below are some of the questions we are frequently asked regarding holiday and short term rentals together with corresponding answers, which you may find useful?

1. Can I book on-line?
Yes, you can check availability of a property and book on-line at www.gardenofenglandcottages.co.uk

2. Are linen and towels provided?
Yes. All of our properties provide linen and towels free of charge for your use during your stay.

3. Do you accept pets?
Yes, well-behaved pets are welcome FREE at many of our properties, although pet beds and feeding bowls are not provided. The individual property description will indicate those that accept pets. Pets are not allowed on the furniture or beds and must not be left unattended in the property at any time. Gardens/patios must be left free of pet excrement.

4. Do you accept short breaks?
Short breaks [weekend or mid-week] of up to 4 nights are available at many properties, at 75% of the weekly rental charge. Please check with us for availability and prices.

5. What is a short term rental?
A short term rental is a rental in excess of 4 weeks. Short term rentals suit people between house moves, on work placements, having to move out of their home whilst building work is undertaken, or just seeking temporary accommodation without wanting to commit to a 6 month assured short-hold tenancy. Please check with us for availability and prices.

6. Are your properties available all year?
Most of our properties are available all year. Some operate as holiday rentals only during the holiday season but others operate as both holiday and short term rental properties throughout the year.

7. What is a security deposit?
A security deposit is held against a debit/credit card as a guarantee against breakages or damages and that the property, its contents and the garden are left in the same clean and tidy condition as at the commencement of the stay. Any breakages or damages should be reported to the key holder immediately.

8. What time can I arrive at my holiday home, and when should I leave?
The arrival time is 4pm [16:00 hrs] on the start date of your holiday, unless otherwise agreed in advance with the homeowner or key holder. The departure time is no later than 10am on the day of departure .If you are uncertain of your exact time of arrival you must notify the homeowner or key holder direct, at least 5 days in advance of your arrival. For overseas visitors should you experience delayed flights/ferries please keep the homeowner or key holder updated.

9. What method of payment do you accept?
We accept sterling cheque, debit and credit cards (2% bank charge for credit cards) BACS and International bank transfer payments

10. What if I need to cancel my holiday?
You should telephone us immediately if you have to cancel your holiday. Then on the same day you must send written confirmation of this cancellation, by post or email. As your holiday booking is a legal binding contract, you should therefore protect yourself against events beyond your control that may lead to you canceling/curtailing your holiday.

+44 (0)1892 510117


Clayfield House, 50 St Johns Road, Tunbridge Wells, Kent. TN4 9NY Company number: 04594829 \| VAT number: 724 7796 95 web design: 360ss.com