Frequently Asked Questions
Below are some of the questions we are frequently asked regarding holidays and short lets, together with corresponding answers, which you may find useful.
1. Can I book on-line?
Yes, you can check availability of a property and book on-line at www.gardenofenglandcottages.co.uk
2. Do you charge a booking fee?
Yes, there is a non refundable charge of £20 for each booking.
3. Are linen and towels provided?
Yes. All of our properties provide linen and towels free of charge for your use during your stay.
4. Do you accept pets?
Yes, well-behaved pets are welcome FREE at many of our properties, although pet beds and feeding bowls are not provided. The individual property description will indicate those that accept pets. Pets are not allowed on the furniture or beds and must not be left unattended in the property at any time. Gardens/patios must be left free of pet excrement.
5. Do you accept short breaks?
Yes. Short breaks i.e. bookings of 4 nights or less will be charged at 75% of the weekly rate, except designated "Peak Weeks" - 26th June to 4th September, Christmas, Easter, Summer and half term school holiday weeks and Bank Holiday weeks which regardless of the number of nights will be charged at the full weekly rate. Any short-break more then 4-nights will be charged at the full weekly rate regardless of the time of year. Please check with us for availability and prices.
6. What is a short term rental?
A short term rental is a rental in excess of 4 weeks. Short term rentals suit people between house moves, on work placements, having to move out of their home whilst building work is undertaken, or just seeking temporary accommodation without wanting to commit to a 6 month assured short-hold tenancy. Please check with us for availability and prices.
7. Are your properties available all year?
Most of our properties are available all year. Some operate as holiday rentals only during the holiday season but others operate as both holiday and short term rental properties throughout the year.
8. What is a damage deposit?
All of our properties require a damage deposit that is held against a debit/credit card or charged if payment is made by cheque or Bank Transfer. This deposit is taken as a guarantee against breakages or damages and that the property, its contents and the garden will be left in the same clean and tidy condition as at the commencement of the stay. Any breakages or damages should be reported to the keyholder immediately.
9. What time can I arrive at my holiday home, and when should I leave?
The arrival time is 4pm [16:00 hrs] on the start date of your holiday, unless otherwise agreed in advance with the homeowner or keyholder. The departure time is no later than 10am on the day of departure .If you are uncertain of your exact time of arrival you must notify the homeowner or keyholder direct, at least 3 days in advance of your arrival. For overseas visitors should you experience delayed flights/ferries please keep the homeowner or keyholder updated.
10. What method of payment do you accept?
We accept sterling cheque, debit and credit card (2% bank charge for credit cards) for long lets we will accept payment by bank transfer or standing order (£7 per International bank transfer).
11. What if I need to cancel my holiday?
You should telephone us immediately if you have to cancel your holiday. Then on the same day you must send written confirmation of this cancellation, by post or email. As your holiday booking is a legal binding contract, you should therefore protect yourself against events beyond your control that may lead to you cancelling/curtailing your holiday.
12. Are cots and highchairs provided?
The facilities icons show whether cots or highchairs are provided in your accommodation. Cots/highchairs are only suitable for babies aged under two. Linen for cots is not provided - please bring sheets, pillows and duvets/blanket with you. (If the cot is a travel cot you will be advised)
Please note that cots and highchairs must be ordered in advance and a charge may apply in some properties.
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