Garden Of England Cottages
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Frequently Asked Questions

In this section we hope to have an answer to all your queries and questions. If we don't manage to cover your specific query then please don't hesitate to contact one of our friendly booking team.

1. Do you charge a booking fee?
Yes, we charge a booking fee of £29.50 which is payable upon booking a holiday cottage this covers office and administration costs.

2. What time is arrival/check out?
You can check in to your handpicked holiday cottage from 3pm onwards (unless otherwise stated) and check out is 10am. This allows the owners and cleaners to make the holiday cottage perfect for you when you arrive. Perhaps you and your party would prefer to arrive earlier or leave later, if so please ask one of our friendly booking team and we will do our best to arrange this for you.

3. Is there parking at my chosen holiday cottage?
We appreciate that having parking is very important and the majority of our holiday cottages strive to provide parking, if there is not parking directly at the holiday cottage there will be allocated parking spaces at nearby car parks. Full details of what facilities the holiday cottage has are under the accommodation section on the website.

4. Can bring my pets on holiday?
Many of our owners are pet owners themselves and know how much a pet is part of the family and therefore a large proportion of our holiday cottages are happy to accept pets for a charge of £20.00 per pet per week.

5. Access for all
We strive to make our cottages accessible for everyone. We have got a selection of holiday cottages that have ground floor accommodation to enable guests with mobility problems to choose a cottage that is suitable for their needs. Please check the website or call and speak to our friendly booking staff who can help you.

6. Are cots/highchairs provided?
Cots and highchairs are available at most holiday cottages, please check the website or ask one of our friendly staff at time of your booking to confirm this. Linen is not provided so please remember to bring your own.

7. Are towels and bed linen provided at the holiday cottage?
All of our holiday cottages will be provided with towels and bed linen. A change of linen and towels will be provided weekly for bookings of two weeks or more. Also, please remember to bring your own bedding for cots.

8. Are your holiday cottages accredited?
Our cottages are assessed independently by the ‘Quality in Tourism’ board and are awarded the appropriate star rating which can be found on the website or in our brochure.

9. What is a refundable security deposit? And how long will it take to be refunded?
This is a selected amount that is pre-authorised on your card 7 days before your stay at the holiday cottage and this covers any damage or breakages that may occur during your stay. Your pre-authorised card details will expire after 30 days all being well after you leave the holiday cottage.

10. Would you be able to hold a holiday cottage for me until I confirm?
We try to be as helpful as we can and we appreciate you may need some time to arrange your holiday plans with your family and friends so we can usually hold a holiday cottage for a few hours. We cannot usually hold it for more time than that unless you confirm the booking by paying the initial 30% deposit.

11. What’s a short break? - Can I book a midweek stay?
Maybe life is too busy to go away for a 7 night stay so a lot of our holiday cottages take short breaks out of high season for a 1 – 4 night stay, either midweek or over the weekend. Short breaks are also offered if we have late availability on our holiday cottages so please do look at our late availability section for those last minute breaks.

Usually short breaks are priced as a % of the week:
1-4 Nights = 75% of weekly rent
4+ Nights = 100% of weekly rent

Bear in mind this may vary for different properties.

12. I would like to stay longer than two weeks. Do you provide longer term lets?
Yes we are happy to arrange longer stays and in most cases owners of the holiday cottage will negotiate with you for longer term stays. We also have a number of properties that will agree to short term lettings on their holiday cottages, if you are between properties, are visiting for business or to see family and wish to look for a longer term period up to 3 months, please call our helpful booking team who would be happy to give you more details.

13. Can I get discount if I book a larger property than needed?
Some holiday cottages do offer a lower occupancy discount. Please call us and we will happily advise you if this is available on the property you are interested in booking.

14. Booking conditions – what are they?
Once you book your chosen holiday cottage you enter into a legal contract with the owner. Please be sure to read our booking conditions.

15. What if I need to cancel?
We appreciate that circumstances change and we are always happy to try and arrange an amendment to a booking, maybe to alternative dates or you may even wish to cancel your booking. If you do want to cancel a holiday completely the following applies and is set out in full in the booking terms and conditions: Booking cancellation / change of booking If you have to cancel your holiday we need to be notified by telephone immediately and also in writing. This can only be accepted from the party leader. The amount you are liable for is set out below and depends on when you cancel:
Number of days before holidaystart date that notice is received Cancellation charges
More than 8 weeks 30%
Less than 8 weeks 100%

16. How do I book and pay for my chosen holiday cottage?
Once you have browsed our website and chosen the perfect holiday cottage you can book either on online or by phone.

To make paying for your holiday cottage as trouble free as possible we have several ways in which you can pay: by credit card, debit card, PayPal, bank transfer or cheque at the time of booking online or over the phone.

There is no charge for debit card payment however there is a charge of 2% for credit cards and 4% for Amex.

PayPal payments will also incur a charge of 2%.

We accept bank transfer payments, there will be no charge for a UK bank transfer, continental transfers will incur a charge that will be deducted for the amount sent, this is normally around £7.00, please allow for this amount when sending payment.

Alternatively you can pay by cheque to our booking office - please ask one of our helpful booking team for more details.

17. We can’t arrive on the proposed check-in day. Do we still have to pay the full amount?
Sometimes due to unforeseen circumstances you may have to change your holiday plans and arrive later than planned. Unfortunately if you have booked the holiday cottage the owner will have prepared the holiday cottage for your stay and it is unlikely they will be able to alter the start date to fit your plans however please do ask as we will do our best to accommodate you if we can.

18. I would like to provide feedback on my stay...
We love to hear from our guests and we greatly appreciate any feedback as it helps us and the owners ensure that you have as comfortable and relaxing a stay as possible.

Our guests and their experiences are very important to us and we look through all the feedback that you provide in great detail.

+44 (0)1227 464958